Our Terms & Conditions of Business

1) General
In these conditions, “The Company” means claireLOGIC Ltd, “The Client” means the business or person who places an order and/or receives services and/or goods from the Company.

2) Overview of Services provided by the Company
a) Information Technology (I.T.) consulting/contracting/subscription based services for the Client at the relevant rate.
b) Sale of hardware and/or software to the Client as agreed.

3) Services & Support
a) The Company provides onsite / remote / telephone services on an ad hoc basis, at a mutually agreed time.
b) The Company may also provide remote services not previously agreed if the Company deems the work necessary for security reasons and for the good of the Client.
c) The Company may not always be instantly contactable to provide support/advice.
d) In emergency circumstances (such as equipment failure etc) the Company will make all reasonable efforts to respond as soon as possible and at the Company’s discretion.

4) Privacy and Data
a) The Company will never pass on or sell Client information to third parties unless required to do so by law.
b) The Company may hold certain Client's details such as connection settings, email account details, user accounts and information which may include usernames and passwords. These details are protected in a secure encrypted format. If the Client prefers the Company not to hold this information the Client must request this to the Company in writing.
c) The Company may use a Credit Reference Agency to evaluate The Client and trading partners.

5) Liability
a) The Company will always act in good faith.
b) The Company or its employees will not be held responsible or liable for loss of Client data or damage to Client’s systems, software or equipment through the Company’s or it’s employee’s actions or by any other means.
c) The Company and its employees assume no responsibility and will not be held responsible or liable for loss of earnings or any other financial loss through the failure of any system, software, equipment, service or by any other means.

6) Payment for Services
a) For consulting/contracting/hardware/software, the Company will invoice the Client for those services and/or goods provided. The Customer will pay the Company the total amount shown on the invoice, without deduction or set-off, within the terms (days) of the invoice date unless these terms are altered with the Company’s written agreement.
b) For subscription based services, the Client must pay for services monthly in advanced using Direct Debit, BACS or Standing Order.
c) The Company may exercise its right to claim interest and interest charges under late payment legislation if the Company is not paid within the terms (days) of the invoice due date.
d) The Company will send out payment reminders if invoices become overdue.

7) Warranty for Hardware Sold
a) Where the Company has sold hardware to the Client up to a value of GBP 200 (two hundred) which becomes faulty within the warranty period – the Company will directly exchange the equipment on a like-for-like basis as soon as is reasonably possible.
b) Where the Company has sold hardware to the Client over the value of GBP 200 (two hundred) which becomes faulty within the warranty period – the Company may directly exchange the equipment on a like-for-like basis OR the Company will liaise with the hardware manufacturer on behalf of the Client to arrange service/replacement directly from the manufacturer. The Company will not be held responsible or liable for any period of ‘downtime’, which may be longer due to processes outside of control of the Company.

8) Cessation of Services
a) The Company may give 21 days’ notice via email or letter to withdraw any/all services provided to the Client and any refunds for outstanding services may be given on a quantum merit basis at the Company’s discretion.
b) With the exception of ITManager Services, The Client may give the Company 21 days notice via email or letter to terminate the Company’s services. Any outstanding invoices will become immediately payable.

9) Equipment Disposal at End of Life
The Client is responsible for the disposal of hardware sold or maintained by the Company.

10) Notes
a) The Company website can be found at www.clairelogic.net
b) These Terms & Conditions of Business supersede any earlier Terms & Conditions (or Working Agreements)
c) The Company assumes the right to alter these Terms & Conditions of Business from time to time without prior notice

Terms and Conditions of Business last reviewed: April 2010